Frequently Asked Questions

Everything you need to know about shopping with EB Store

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and a prepaid shipping label will be provided for domestic returns.

How do I know which size to choose?

Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking our 'True to Size' indicators based on customer feedback.

Which payment methods do you accept?

EB Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options like Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly vet our manufacturing partners for fair labor practices.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.